We are experiencing problems on our website which is hosted with Plus Net. Despite it being down since Friday afternoon and them having the weekend to fix the problem, it is still not available at the time of writing this article.
How a company the size of Plus Net can plan to upgrade their servers without:
a. informing their hosting clients about a potential outage and allowing them to make contingency plans – how hard is it to email all with a common courtesy
and
b. going about this change with what what seems like no contingency plan for any sort of outage such as this.
In this day and age, can a web design and graphic design company afford to be without their website for over 3 days. I would suggest the answer is no.
Problems and unforeseen circumstances do occur in life and in business, but what annoys any customer is the waiting with no contact, no information; apart from a service update page buried in their website and no prior warning communication. Customer service and courtesy can help any company when problems occur – making the customer feel valued can be the difference between a glitch and a goodbye.
Will we continue with Plus Net – I’ll let you make your mind up on that one.
